going on holiday with a uk passport

Contact the Passport Office

Passport advice and complaints

Contact Her Majesty’s Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Weekends and public holidays, 9am to 5:30pm
Find out about call charges

You can book an appointment online if you need a passport urgently.

You can use the online enquiry form for general advice or to make a complaint. You can’t use it to book an appointment.

You can also send enquiries by post:

Her Majesty’s Passport Office
PO Box 767
Southport
PR8 9PW

Complaints about British passports issued in the UK

You can contact Her Majesty’s Passport Office to complain about a British Passport issued in the UK.

More information

Find more information about how to:

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Speed up my passport application …

If you’ve already applied for a passport you may be able to upgrade an existing passport application in exceptional circumstances – call the Passport Adviceline to find out.

0300 222 0000.

You don’t need to book an appointment online. You do not need to use any third party services.  JUST CALL THE PASSPORT OFFICE 0300 222 0000

If your application was made over 3 weeks ago you may be able to speed the application up for free. If not you may be able to change to a FAST TRACK service.

You may also be able to upgrade your application to use the premium services if you have already applied to renew your passport by post or through the Post Office Check & Send service.

 

Track your passport application

If you applied online and uploaded a digital photo

If you used the new online passport application service you can track your application immediately.

You used the new service if:

  • you uploaded a digital photo of yourself
  • your application reference begins with PEX

If you applied online and posted your form

Log back in to the existing passport application service to track your application. You can track your application as soon as it has been made.

Use the username and the password you were given when you first saved your application. You can reset your password if you’ve forgotten it.

If you filled in a paper form

Use the passport application tracker if you applied for your passport:

  • by filling in a paper form
  • at the Post Office using Check and Send

You must wait 3 weeks after you apply before you can track your application.

You need to give your name, address, email and either the:

  • 10-digit barcode number from your application form
  • 9-digit number on your receipt if you applied at the Post Office

You’ll get an email telling you the status of your application.

How to get an Urgent UK Passport

1. Telephone the Passport Advice line on 0300 222 0000 and ask to make an appointment for a Premier or Fast Track urgent passport application at your nearest Passport Office.  Alternatively you can book an appointment online here

2. You will receive a text or email confirming your appointment

3. Go to your local Post Office and ask them for a PASSPORT APPLICATION FORM

4. While you are at the Post Office use their Photo Booth and get your Passport Photographs taken

5. Complete the form following the instructions and if necessary get your application form and 1 of your photos signed by someone else to prove your identity if either:

  • you can’t be recognised from the photo in your existing passport
  • you’re replacing a lost, stolen or damaged passport

6. Take the form, your photographs and your payment to the appointment at the Passport Office. Arrive around 10 minutes in advance of the appointment.

Her Majesty’s Passport Office (previously called the Identity and Passport Service) has offices in:

  • London
  • Liverpool
  • Belfast
  • Durham
  • Glasgow
  • Newport
  • Peterborough

UK Passport photo requirements

You must make sure photos for your passport, driving licence or visa meet all the rules – your application might be delayed if you don’t.

Check your application form to see how many photos you need to provide.

Photo size

Your photos must be professionally printed and 45 millimetres (mm) high by 35mm wide – the standard size used in photo booths in the UK. Standard sizes in photo booths outside the UK can be different – make sure you get the right size.

You can’t use photos that have been cut down from larger pictures.

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UK Passport Check and Send Service

Use the Check and Send service at selected Post Office branches to reduce the chances of your passport application being rejected. You can’t use this service if you apply online.

Find a Post Office that offers the Check and Send service – choose ‘Passport Check and Send’ from the drop down list.

 

What the service does

Take your completed application form, photos (and supporting documents if you need them).
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Apply for, renew or update a UK passport online

You can apply for, renew or update your passport and pay for it online. You’ll have to print out a form at the end.

You must sign and date the form, add any documents or photographs that are needed, and return it for processing.

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You’ll need a debit or credit card to use this service.

It should take 6 weeks to get your first adult passport once your form has been received. For all other application types, it should take 3 weeks.

It can take longer if more information is needed or your application hasn’t been filled out correctly.

You should use a different service if you need your passport urgently.

Don’t book travel until you have a valid passport – doing so is at your own risk.

The Government are currently running a BETA stage of their APPLY ONLINE Passport service

2015-01-28 20_22_16-Welcome to the online passport application service for British nationals

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Links to OFFICIAL HM Passport Office Services

Refunds if your UK Passport Application isn’t processed in time

You may be able to get a refund for the Premium or Fast Track service fee (but not the standard passport fee) if your application isn’t processed within the specified time.

You can’t claim a refund if the delay is due to:

  • a mistake or missing information on your form
  • Her Majesty’s Passport Office needing more time to consider a complex application
  • circumstances beyond the reasonable control of Her Majesty’s Passport Office

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