Refunds if your UK Passport Application isn’t processed in time

You may be able to get a refund for the Premium or Fast Track service fee (but not the standard passport fee) if your application isn’t processed within the specified time.

You can’t claim a refund if the delay is due to:

  • a mistake or missing information on your form
  • Her Majesty’s Passport Office needing more time to consider a complex application
  • circumstances beyond the reasonable control of Her Majesty’s Passport Office

You may also be able to get a refund if:

  • you’re travelling abroad for medical treatment
  • you have to travel urgently because of the death or serious illness of a family member, friend or business associate
  • you’re seriously ill, or you’re a carer for a seriously ill person, and your travel has been arranged by a charity or religious organisation

You must pay the full fee and then claim a refund for the Premium or Fast Track service fee.

Send the claim form to the Customer Service Manager at the Passport Customer Service Centre where you had your appointment.

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